Privacy Policy

Reliance Ventilation Systems (“RVS”, “Reliance Ventilation”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

We provide ventilation systems, heat pumps, heating and cooling solutions, installation, servicing and maintenance services to customers throughout New Zealand, including Auckland, Waikato, Tauranga and Rotorua.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, contact us, request a free home assessment, purchase our products or services, or otherwise interact with us.

Who We Are

Reliance Ventilation Systems (RVS) is a New Zealand provider of home ventilation, heat pump and related heating and cooling solutions.

Our services include ventilation and HRV systems, heat pumps, installation, maintenance and servicing. We also provide free home assessments and consultations to help customers determine suitable solutions for their homes.

If you have any questions about this Privacy Policy or the way we handle your personal information, you can contact us using the details provided at the end of this policy.

How We Collect Personal Information

We may collect personal information directly from you when you:

• Submit an enquiry through our website.
• Request a free home assessment or consultation.
• Contact us by phone, email or other communication channels.
• Request information about our ventilation systems, heat pumps or other services.
• Purchase products or services from us.
• Arrange installation, servicing or maintenance.
• Communicate with our team about an existing installation or service.
• Submit information through a website form.
• Participate in promotions, surveys or other activities.
• Interact with our website, including through cookies and analytics technologies.
• Otherwise communicate or interact with us.

What Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your first and last name.
• Email address.
• Telephone or mobile number.
• Residential or service address.
• Information about your home or property that is relevant to providing our services.
• Information about your ventilation, heating or cooling requirements.
• Details of enquiries and communications with us.
• Details relating to products or services purchased.

Cookies and Analytics

Our website may use cookies and similar technologies.

A cookie is a small text file that may be stored on your device when you visit a website. Cookies can help websites remember information about your visit and understand how visitors use the website.

We may use cookies and analytics technologies to:

• Keep our website functioning correctly.
• Improve website performance and usability.
• Understand website traffic and visitor behaviour.
• Measure the effectiveness of our marketing.
• Improve our products and services.
• Provide more relevant website content.
• Support advertising or remarketing activities where applicable.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality or experience of the website.

Contact Us

If you have a question about this Privacy Policy, want to request access to or correction of your personal information, or wish to raise a privacy concern, please contact Reliance Ventilation Systems:

Reliance Ventilation Systems (RVS)
Email: contact@relianceventilation.com
Phone: 0800 787 111

RVS services customers across Auckland, Waikato, Tauranga and Rotorua.

For privacy enquiries, please include enough information for us to identify your request and respond appropriately.