Terms & Conditions

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use this website.

These Terms & Conditions apply to your use of the Reliance Ventilation Systems website and to information, services and online enquiries made through the website.

About Reliance Ventilation Systems

Reliance Ventilation Systems (RVS) provides ventilation, heat recovery ventilation (HRV), heating, cooling and related services in New Zealand.

Our services include:

• Home ventilation systems.
• Heat Recovery Ventilation (HRV) systems.
• Heat pumps.
• Extractor fans.
• Range hood supply and installation.
• System installation.
• System maintenance and servicing.
• Commercial HVAC and air-conditioning solutions.
• HVAC design and related commercial services.
• Cold-store and control-system solutions.

Free Home Assessments

RVS may offer free home assessments or consultations.

A free assessment does not automatically create an obligation for RVS to supply or install a particular product or system.

Recommendations may depend on factors including:

• Property size and layout.
• Existing ventilation.
• Insulation.
• Airflow.
• Moisture and condensation.
• Heating and cooling requirements.
• Installation requirements.
• Product availability.
• Other property-specific conditions.

Any quotation or recommendation provided following an assessment may be subject to further confirmation and the agreed scope of work.

Products and Services

RVS supplies and installs ventilation, HRV, heat-pump and related products from various manufacturers and brands.

Products displayed on our website may be subject to availability and manufacturer changes.

Product images are for illustrative purposes and may not always represent the exact configuration, colour, finish or model supplied.

Where a manufacturer changes specifications, availability or product features, RVS may provide an alternative product or updated specification where appropriate and subject to the customer’s agreement.

Promotions and Special Offers

From time to time, RVS may advertise promotions, discounts, finance offers or other special offers.

Unless otherwise stated:

• Promotions are subject to the conditions specified with the relevant offer.
• Offers may have eligibility requirements.
• Offers may be available for a limited time.
• Offers may not be combined with other promotions or discounts.
• Promotional products or services may be subject to availability.
• RVS reserves the right to withdraw or change a promotion where permitted by law.

Any specific promotional terms displayed with an offer will apply to that promotion.

Limitation of Liability

To the extent permitted by New Zealand law, RVS is not responsible for loss or damage arising from:

• Your inability to access or use the website.
• Reliance on general information published on the website.
• Website interruptions or technical problems.
• Errors or omissions in website content.
• Third-party websites or services.
• Unauthorised access to information resulting from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits any rights or protections that cannot lawfully be excluded or limited under New Zealand law, including applicable consumer rights.

Contact Us

If you have any questions about these Terms & Conditions, our products or our services, please contact Reliance Ventilation Systems.

Reliance Ventilation Systems (RVS)

Phone: 0800 787 111
Email: contact@relianceventilation.com

Service Areas: Auckland, Waikato, Tauranga and Rotorua

RVS provides ventilation, HRV systems, heat pumps, installation, maintenance and related heating, cooling and commercial HVAC services.